News

Sep 23, 2020 the current issue in relation to WIN10 update and it’s solution guide

We’ve discovered that it is not smooth and suddenly shakes in using a system consisting of a measuring device “TS” or “TS-2” equipped with a CCD camera sensor on a Win10 PC and found that it’s a problem due to a conflict with our program as the update of WINDOWS 10 with respect to the chipset driver that affects our product’s picture quality since JUNE, 2020.  We’ve developed the upgraded version of our program to solve this matter after researching during Jul & Aug and started to deliver a shipment with the upgraded version since Sep 1, 2020. 

If you need our help in regarding of this issue, please submit/inquire to the place of purchase or our customer service with your contact information and the product serial number of our device you’re using. We can help you according to the service terms after checking the delivery date and whether there is a free warranty; kcservice@naver.com